Frequently Asked Questions
Why is the surgery looking to move to a new premises
The number of patients registered at the surgery has doubled over the last ten years and this was a major factor in our plans to relocate to new premises. We currently have 5,621 patients registered at the surgery with this estimated to increase in the coming years. The current premises on Montaigne Crescent would not be able to accommodate a growing number of services that we want to see delivered for patients locally.
When is the move likely to happen?
As part of these plans, a planning application will be submitted to the City of Lincoln Council to change the current use of the building on the Carlton Centre from retail to medical services. Full details of the planning application will be published on the City of Lincoln Council’s Planning Portal website at: www.lincoln.gov.uk/planning/planning-applications/1
What do I need to do?
You do not need to take any action; we will communicate with patients via text message or letter to confirm any next steps.
How will I be kept informed?
We would be grateful if all patients can ensure that their contact details (address, email, and phone numbers) are up to date so that we can keep you informed of future developments. Also, we are trying to increase the following of our Facebook page, please follow us on Facebook: www.facebook.com/17MontaigneCrescent.
How can I share my views?
Please share your views by completing our online survey. CLICK HERE TO COMPLETE THE SURVEY. There will also be paper copies of the survey available at the surgery. Please complete the survey and return paper copies to the practice by Monday, 15th May 2023.
We will also be holding two events at Glebe Park Surgery to discuss our plans in more detail and answer any questions you may have. These events will be held on:
- Tuesday 28 February, 6 pm-8 pm (drop in anytime)
- Tuesday 14 March, 6 pm-8 pm (drop in anytime)
How would I get to the new premises if I currently walk?
The new premises are only a 10-minute walk from the current premises. For those that would struggle with this distance, the No. 5 bus runs along Wolsey Way from Nettleham Field shops to Dunelm on Wragby Road every 30 mins from 06:50 am until 6.40 pm Monday to Friday. Bus timetables can be found on the Stagecoach website at: www.stagecoachbus.com/timetables.
Would I still be able to continue to be registered if the surgery moves?
Yes. Any patient who is currently registered with the surgery will stay registered if the surgery relocates to the Carlton Centre. We will not be revising our surgery boundary, however if a patient moves address and their new address is outside the current boundary of the surgery, you will be asked to register with another surgery.
Will parking be available at the new premises?
Yes. Parking will be available and much easier as there will be more parking spaces including disabled parking bays.
What will access be like at the new premises?
Access to appointments will be improved, as all services will be provided at the new premises. Disabled access will also be in line with the rules outlined in the current the Disability Discrimination Act.
What facilities will be available at the new premises?
Facilities will be greatly improved, as would be expected with a larger premises. There will be more clinical rooms, office space, larger waiting room, and toilets suitable for disabled use and baby changing areas.
How will the move affect me as a patient?
As a patient, the move from the current premises to the new premises will be seamless and you will not notice any disruption to the care you receive from the surgery. If you have any concerned about the proposal, please mention this in the survey or at one of the events.
Will contact details for the practice change?
Telephone and online access are expected to remain the same. The only change would be to the postal address.
Will there be changes to any of the services currently offered by the practice?
Moving to the new premises will only have a positive effect on the services we offer. Currently, some patients have had to travel to another surgery for their appointments. Relocating would enable us to offer all appointments from the same location, meaning patients do not need to travel to other premises to be seen. In the future it may even be possible to provide more clinical services.